Returns & Exchanges

Nana Jacqueline offers a 14-day return window from the date of delivery for items in their original, unworn condition with all tags attached. We strive to ensure your luxury shopping experience is seamless from purchase to possible return.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in the original designer packaging and include the provided packing slip to ensure accurate processing.

• 3.
  Ship the Item

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 3 business days of your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the return, your refund will be issued to the original payment method within 7-10 business days.