Frequently Asked Questions
Everything you need to know about your Nana Jacqueline experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that certain sale items and intimate apparel are final sale.
How do I determine my size?
Each product page features a detailed size guide tailored to the specific garment's fit. If you are between sizes, we generally recommend sizing up for our more structured pieces.
Do you offer international shipping?
Yes, Nana Jacqueline ships worldwide. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Afterpay.